Terms of Service

Last updated: August 2026 (draft)

1. Agreement to these terms

These Terms of Service ("Terms") govern access to and use of LeaseOps, a property operations platform provided by LeaseOps ("LeaseOps," "we," "us"). By creating an account, accessing the platform, or having an account created on your organization's behalf, you agree to these Terms on behalf of the property management company or other organization you represent ("Customer," "you").

2. The service

LeaseOps provides software for managing properties, units, leases, tenants, owners, vendors, maintenance requests, leasing/CRM workflows, documents, payments, and related operational data ("the Service"). Access is provided to Customer's staff users and, at Customer's direction, to tenants, owners, vendors, and prospective tenants through dedicated self-service portals.

3. Accounts and provisioning

Customer organizations are currently provisioned directly by LeaseOps, not through self-service signup. Customer is responsible for all activity under its account, including staff accounts it creates or invites, and for keeping login credentials confidential. Customer must promptly notify LeaseOps of any unauthorized access.

4. Fees and payment

Fees for the Service are set out in a separate order form, invoice, or written agreement between Customer and LeaseOps, and are not currently processed through self-service in-app billing. Payment terms, amounts, and any renewal or cancellation terms are as stated in that separate agreement; where this section conflicts with a signed order form, the order form controls.

LeaseOps also enables Customer to process tenant rent payments and owner payouts through a third-party payment processor (currently Stripe). Those payment flows are governed separately by that processor's own terms, which Customer and its tenants/ owners must independently accept — see Section 8.

5. Customer responsibilities

Customer is solely responsible for the accuracy of the data it enters into the Service and for its own compliance with all applicable law, including but not limited to fair housing law, state and local landlord-tenant law, the Fair Credit Reporting Act (FCRA), and any licensing requirements for property management activity. LeaseOps is a tool Customer uses to conduct its business — it does not provide legal, tax, or compliance advice, and using the Service does not by itself make Customer compliant with any law.

Customer agrees not to use the Service to:

• Violate any applicable law, including fair housing and consumer-protection law.
• Store or transmit data it does not have the right to collect or share.
• Attempt to access another organization's data or bypass access controls.
• Interfere with the Service's operation or security.

6. Data ownership

As between Customer and LeaseOps, Customer owns the data it and its tenants, owners, vendors, and applicants enter into the Service ("Customer Data"). LeaseOps processes Customer Data to provide the Service, as further described in the Privacy Policy and Data Processing Agreement. LeaseOps may use de-identified, aggregated data that cannot reasonably be traced back to Customer or any individual to improve the Service.

7. Intellectual property

LeaseOps and its licensors retain all right, title, and interest in the Service, including its software, design, and documentation. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Service during the term of its agreement with LeaseOps — no ownership interest is transferred.

8. Third-party services

The Service integrates with third-party providers for specific functions, including payment processing (Stripe), electronic signature (DocuSign), tenant screening (Checkr), and transactional email delivery. Use of those integrations is subject to each provider's own terms and privacy policy, which Customer (and, where applicable, its tenants/owners/applicants) must separately accept. LeaseOps is not responsible for the acts, omissions, or availability of these third-party providers.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service using at least the same degree of care it uses for its own confidential information, and will not disclose it except as needed to perform under these Terms, as required by law, or with the disclosing party's consent.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LEASEOPS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR THE SERVICE. LEASEOPS'S TOTAL LIABILITY ARISING FROM THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO LEASEOPS IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

12. Indemnification

Customer will indemnify and hold LeaseOps harmless from third-party claims arising from Customer's use of the Service in violation of these Terms or applicable law, including claims arising from Customer Data or Customer's own compliance failures (e.g., fair housing, FCRA, or landlord-tenant law violations).

13. Term and termination

These Terms remain in effect for as long as Customer's account is active. Either party may terminate as provided in a separate order form or agreement, or, absent one, with 30 days' written notice. LeaseOps may suspend or terminate access immediately for a material breach, including non-payment or unlawful use.

On termination, Customer may request an export of its Customer Data for a reasonable period following termination, after which LeaseOps may delete it, subject to any retention obligations described in the Privacy Policy.

14. Changes to these terms

LeaseOps may update these Terms from time to time. Material changes will be communicated to Customer's account administrators before taking effect. Continued use of the Service after a change takes effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-law principles, unless a separate signed agreement between Customer and LeaseOps states otherwise. (Placeholder — confirm with counsel before relying on this.)

16. Contact

Questions about these Terms can be sent through the contact page.